Support Hours
Support availability may vary during early rollout. Normal support response target is 1-3 business days.
Typical Response Times
Billing and account-access issues are prioritized. Safety, fraud, and security matters receive the highest priority. Shiftance does not promise a fixed resolution time.
Ticket Priorities
- Highest priority: safety, fraud, security, and urgent payment-risk issues.
- Priority: billing, refunds, disputes, and account access.
- Normal: product questions, Work Group issues, request questions, feedback, and general help.
Support Limits
Users may submit up to 3 support requests per day and 10 per month. Privacy requests use Support with a Privacy category. Resolved cases stay closed.
Concerns That Need More Review
Support requests involving abuse, payment disputes, suspensions, safety, or legal concerns may need additional review before Shiftance can provide an outcome.
Abuse of Support
Threats, harassment, spam, false reports, or abusive support behavior may result in ticket closure, account restrictions, or platform enforcement.
Contact
Support questions may be sent to support@shiftance.dev.