Information Collected
Shiftance collects information needed to create accounts, verify access, operate Work Groups, process requests, provide support, and protect the platform.
Account Information
Account information may include your name, email address, phone number, job title, workplace name, city, profile photo if provided, Work Group memberships, subscription status, warning status, and support history.
Connected Sign-ins
If you use Google sign-in, Shiftance and its authentication providers may process your verified email, basic profile information, and connection status so you can sign in or securely link your Shiftance account.
Device Information
We may collect device, browser, operating system, IP address, approximate location, session, and diagnostic information to secure accounts, prevent abuse, and improve reliability.
Analytics
Shiftance may use analytics providers to understand how people use the product and improve reliability. Analytics should not include passwords, full payment details, or private support messages.
Usage Information
Usage information may include Work Group creation, invite activity, request posting, responses, acceptances, completion confirmations, notifications, support tickets, and safety actions.
Notification Preferences
We store notification preferences and delivery records so we can send important, actionable updates and avoid duplicate notifications.
Push Notifications
If you use the Shiftance iOS app and allow notifications, Shiftance may store an Apple push token, device identifier, notification preferences, delivery status, and limited diagnostic information needed to deliver and troubleshoot operational push notifications. You can disable push categories in Shiftance Settings or revoke notification permission in iOS.
Mobile Information
Shiftance does not sell mobile phone numbers, push tokens, notification preferences, or historical SMS consent records. Mobile information is not shared with third parties or affiliates for their marketing or promotional purposes. We may share limited information with service providers only as necessary to provide Shiftance functionality, subject to this Privacy Policy. SMS is not an active Shiftance notification channel; historical consent records may be retained for compliance and possible future use but are not used to authorize delivery.
Payment Handling
Shiftance does not store full card numbers. Stripe processes payment information, subscription billing, bonus holds, releases, refunds, failed payments, and related payment events.
Stripe Usage
Stripe may collect and process payment, billing, fraud prevention, tax, identity, and transaction information according to Stripe's own policies.
Data Retention
We retain information for as long as needed to operate the platform, meet legal obligations, prevent fraud, resolve disputes, preserve audit logs, and maintain payment records.
User Rights
Depending on your location, you may have rights to access, correct, delete, or export certain personal information. Some records may need to be retained for legal, payment, fraud-prevention, or audit reasons.
Account Deletion
You may request account deletion from Shiftance. There is a 7-day recovery window. Pending deletion accounts cannot create new requests or obligations, but may resolve existing obligations, contact support, or cancel deletion before it completes. Deleted accounts may still have limited retained records such as payment history, fraud-prevention signals, audit logs, support cases, and legally required records.
Security Practices
Shiftance uses reasonable administrative, technical, and organizational safeguards designed to protect accounts and personal information. No online service can guarantee absolute security.
Contact
Privacy questions may be sent to support@shiftance.dev.