What is Shiftance?
Shiftance is a private Work Group platform where approved coworkers coordinate Need Coverage requests and Swap Shift requests in one organized place.
Do I need to be 18?
Yes. Shiftance is currently for users who are at least 18 years old.
Is Shiftance my employer?
No. Shiftance helps coworkers coordinate coverage and swaps. Users are responsible for following their employer's scheduling and approval requirements.
How do Work Groups work?
A Work Group is a private space for coworkers connected to the same workplace team or department. Members can see relevant requests only after joining or being approved.
Who controls a Work Group?
Work Groups are peer spaces. Creating a Work Group does not make someone an owner or manager. Any active verified member can invite coworkers and approve or deny join requests.
Why do I need three members?
Three verified members help keep Work Groups accurate, reduce fake groups, and make sure there are enough coworkers for useful coverage coordination.
What happens if a Work Group drops below three active members?
A previously active Work Group becomes temporarily inactive or Frozen until another active verified coworker joins or returns. Existing history remains available where appropriate, but new requests are blocked until reactivated.
How do bonuses work?
A coworker posting an eligible request may choose No Bonus or fund a Bonus from $25 through $100 in $5 increments plus the displayed Shiftance service fee. A coworker who helps may receive the full posted Bonus after successful completion. Shiftance does not fund Bonuses or guarantee earnings.
How do Urgent Notifications work?
Urgent status and Urgent Notifications are free. The poster may send one Urgent Notification per active Coverage or Swap request per calendar day, and may send another on a later day if the request is still active.
Do managers approve shifts?
Managers do not approve shifts inside Shiftance unless your workplace separately uses them that way. You are responsible for following employer policies and supervisor approval procedures.
How does Pro early access work?
Bonus and Urgent requests are visible to everyone immediately. Pro users can interact immediately. Free users can view the request right away and can interact after the displayed unlock time, 60 minutes after posting, if the request is still available.
Can I cancel Pro?
Yes. Cancel anytime. Your Pro access continues until the end of your current billing period, and you will not be charged again.
How do refunds work?
Subscription refunds are generally not provided for partial months unless legally required. Bonus refunds depend on whether the request was cancelled, expired, completed, released, or sent to review.
How do I report abuse?
Use Report a Problem, Report Abuse, or Contact Support. Include clear details so support can review the issue fairly.
How do reports work?
Only verified users can submit reports. Reporters can see the general status, but private review materials and actions involving another person’s account are not shared. The standard review target is 3-7 days, with safety, fraud, security, and payment issues prioritized.
Can I block someone?
Yes. Blocking is private and person-to-person. It does not remove either person from a Work Group or change activation counts, but neither person sees the other's new request cards or can respond to the other's new requests. Historical records remain.
How do warnings and suspensions work?
A first active warning is a Warning, a second is a Second warning, and a third active warning normally triggers a 30-day suspension. Warnings expire after 30 consecutive days with no new warning. Serious safety, fraud, payment abuse, impersonation, or similar issues may require review before ordinary warning steps.
How do I delete my account?
You can request deletion from Account settings without contacting Support. Shiftance provides a 7-day recovery window before deletion completes; some payment, audit, fraud-prevention, and legal records may still need to be retained.
How do I contact support?
You can contact support at support@shiftance.dev.