Subscriptions
Shiftance Pro is billed monthly through Stripe at $4.99/month. You can cancel anytime. Your Pro access continues until the end of your current billing period, and you will not be charged again.
Monthly Subscription Refunds
Monthly subscription fees are generally non-refundable once the billing period begins, unless required by law or approved by Shiftance support.
Cancellation Timing
Cancelling Pro stops future renewals. Your Pro access may continue until the end of the current paid period unless otherwise stated in the billing flow.
No Partial Month Refunds
Shiftance does not generally provide prorated or partial-month refunds for simply cancelling early. Refund exceptions may include a duplicate charge, billing error, or approved exceptional case.
Bonus Holds
Bonus amounts may be authorized or held before final release. A hold is not the same as a completed payout. For multi-shift activity, each individual shift can have its own bonus amount, hold, review state, refund state, and release eligibility.
Released Bonuses
The full posted Bonus becomes available to the receiving coworker after both coworkers confirm successful completion and no unresolved review blocks payment. Standard Payout is free and is expected to arrive in 1–3 business days, although provider and bank timing may vary. Instant Payout is optional. Its fee is the greater of $1.49 or 3.75% of the Bonus, with the exact fee and net amount disclosed at final confirmation before authorization.
Refunded Bonuses
If a request is cancelled before claim, expires unclaimed, is not completed, or enters a review state where payout is denied, the bonus may be refunded or released from hold according to the payment state. When a full refund applies, it includes the bonus, Shiftance service fee, and any user-facing processing fee.
Failed Payments
If a payment fails, Shiftance may prevent the related bonus or subscription action from completing until payment succeeds.
Stripe Processing
Stripe processes payment transactions, refunds, authorization holds, releases, and related payment events. Bank or card issuer timing may affect when funds appear.
Contact
Refund questions may be sent to support@shiftance.dev.