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Shiftance policies, terms, and support information.
Find the terms and policies that explain how Shiftance accounts, Work Groups, requests, payments, privacy, and support work.
Last updated August 23, 2026 · support@shiftance.dev
The rules for using Shiftance, including accounts, Work Groups, requests, bonuses, subscriptions, and payments.
Privacy PolicyHow Shiftance collects, uses, protects, and retains information for employee Work Group coordination.
Refund PolicyHow Shiftance handles subscription refunds, bonus holds, released bonuses, failed payments, and refunded bonuses.
Acceptable Use PolicyRules that protect Shiftance users, Work Groups, payments, and fair use of the service.
Community GuidelinesPlain-English expectations for respectful, useful, and honest Work Group coordination.
Platform DisclaimerImportant limits on what Shiftance does and does not do for workplace scheduling coordination.
Payment & Bonus PolicyHow optional bonuses, Stripe processing, subscriptions, taxes, failed transactions, and user responsibilities work.
Support PolicyHow to contact Shiftance Support, what Support can help with, and what response times to expect.
Account Deletion PolicyWhat happens when a Shiftance account is deleted and what records may need to be retained.
Frequently Asked QuestionsCommon questions about Shiftance Work Groups, bonuses, refunds, reporting, Pro, and support.